Ticket Attachments

It is possible to add attachments (screenshots, supporting documentation, etc.) to the tickets you create.

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Complete the following to add an attachment to a support ticket:

• Log into the RTS helpdesk
• On the main screen, select the ticket you want to add an attachment to (it will change colour to show it is selected)
• Select Add in the Attachments section in the side-panel on the right
• In the screen that is displayed, select Select Files (or just drag a file on to the screen)
• Select the files you want to add as attachments
• The screen will show the progress of the files being uploaded
• Optionally enter a Description for each file
• Select Save to add the files to the ticket as attachments
• The attached files show in the Attachments section in the side-panel on the right

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RTS will automatically be notified when an attachment is added to a support ticket.