Editing a Support Ticket

Once a ticket has been created, it is possible to change the details that were originally entered (e.g. add additional information).

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Complete the following to edit a support ticket:

• Log into the RTS helpdesk
• On the main screen, select the ticket you want to edit (it will change colour to show it is selected)
• Select the Edit button
• The edit form is displayed and you can update the details of your ticket as needed
• Once you have finished editing the ticket, select Save & Close to save your changes

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RTS will automatically be notified of any changes that are made to a ticket.