Ticket Discussions

It is possible to have discussions regarding a ticket directly on the ticket itself.

This is a good way for yourself and RTS to pin down the details of the issue you are facing or the enhancement you are requesting.

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Complete the following to add a comment to a support ticket’s discussion:

• Log into the RTS helpdesk
• On the main screen, select the ticket you want to add a comment to (it will change colour to show it is selected)
• Select the Edit button
• Scroll down to the Discussion section and select Add
• Enter your comment in the field that is displayed
• Press [Enter] to complete your comment
• Select Save & Close to save your comments

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RTS will automatically be notified of any comments that are added to the discussion on a ticket.